If you wish to return an item to us FOR ANY REASON – don’t worry. We’ll make it quick and easy. We have a 14 day exchange or refund policy. If you send your item back to us within 14 days of the date of despatch and it’s still in a saleable condition, we’ll refund the price of the item or offer you an alternative (whichever you prefer). This does not apply to our retail store. Retail Store 7 Day Exchange Policy

Please wrap the item securely, using the manufacturer`s original packaging, and remember to enclose your despatch note. Once we’ve received and checked the item, we’ll apply your refund or send your replacement.

To discuss any of this, please ring us on:- 00 44 1382 221995 or 0044 1382 220003.

Frequently asked questions

Can I refuse the package?

If orders shipped (that Keillers China Shop have paid the shipping on) are refused by the customer, shipping charges (to and from recipient) and any other fees applied, will be passed along to customer.

How many days do I have to make a return?

You have 21 days from date of delivery.

What is your process for returns?

• Call Keillers China Shop Call :- 00 44 1382 221995 Skype: keillerschinashop
• Include your Packing Slip with the Return
• Return by Royal Mail Recorded Delivery
• We recommend insuring your shipment to protect yourself from loss.
• You are responsible for the “cost of shipping” to return your order.
• If the product arrives damaged, defective, or incorrect, we will arrange for a return shipment.

Where do I send returns?

Keillers China Shop – Returns 64 Seagate, Dundee, Angus, Scotland, DD1 2EN.

What is acceptable for a return?

Items must be in perfect re-saleable condition and NOT USED with

• No rips or tears in the box or the foam

• All original packing materials

You must use a shipping box and not the product packaging box.

When will I receive a refund?

You will receive a refund within 30 days of when we receive your return.